Product Support

To benefit from the support that VTech offers, follow the walkthroughs below to locate the appropriate manuals and helps.

How to check the serial number of your HD video monitor?

• Look for the white label with the serial number on the back of your parent unit.
• The serial number consists of 11 characters.
  S/N: XXXXXXXXXXX

Parent units with serial numbers starting with "2P"
VM981 Installation guide
VM981 Quick start guide
VM981 Parent unit app manual
VM981 Mobile app manual
VM981 Important safety instructions

Parent units with other serial numbers
VM981 Installation guide
VM981 Quick start guide
VM981 Parent unit app manual
VM981 Mobile app manual
VM981 Important safety instructions

NOTIFICATION

Following our quality control review process, VTech discovered a potential battery reliability issue in a limited number of monitoring products. Models potentially impacted are VM981 and VM991. Affected units were manufactured between September 2017 and January 2018 and fall within a defined serial number range. As part of our proactive efforts, VTech will offer consumers a replacement monitor (parent unit) at no cost.

The issue is linked to a component within the battery that may cause it to expand or “swell” resulting in the parent unit chassis to bulge or the display screen to crack. We do not believe this is a safety issue. Please do not attempt to disassemble the monitor, as the battery is not consumer replaceable.

Consumers who notice the foregoing symptoms of a swollen battery or would like us to check to see if their monitor is included in the potential range of impacted products, should contact VTech Customer support directly at 1-800-595-9511.