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Product Support

Welcome to Product Support. Enter your model number to retrieve manuals, frequently asked questions (FAQs), troubleshooting tips, and additional resources.

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Enter your model number to begin troubleshooting.

Convertible Office Wireless Headset with Lifter

VH6211

Manuals & Documentation

PC Software Downloads

VTech Control PC software*

Product Video

VTech VH621-Series Convertible Office Headsets

Installation Video

VH6210/VH6211 Convertible Office Wireless Headset - Connection Setup

VH621/VH6210/VH6211 Convertible Office Wireless Headset

Frequently Asked Questions

My cordless headset does not appear to be working. What can I do?

Tip 1 of 4
Confirm proper installation of the headset base power supply and headset battery. You should only use the power supply provided with your cordless headset. Make sure the electrical outlet is working and not controlled by a wall switch.
Tip 2 of 4
When placing the headset in the base, confirm that the charge contacts are making a good connection. The ON/OFF light illuminates on the headset while it charges.

You should allow 6 hours to fully charge the headset battery. For optimum daily performance, return the headset to its base when not in use.
Tip 3 of 4
Press ON/OFF to turn the cordless headset on and off.
Tip 4 of 4
If the headset is not working properly, you may need to reset your system. Complete the following steps to reset the telephone system:
Step 1: Disconnect the power to the cordless headset base.

Step 2: Disconnect the headset battery.

Step 3: Wait a few minutes and then reconnect the power to the headset base.

Step 4: Reconnect the headset battery

Step 5: Place the headset in the base and wait about one minute to re-establish a link, then test the cordless headset again.

I cannot get a dial tone on my cordless headset.

Tip 1 of 5
Confirm proper installation of the headset base power supply and headset battery. You should only use the power supply provided with your cordless headset. Make sure the electrical outlet is working and not controlled by a wall switch.
Tip 2 of 5
When placing the headset in the base, confirm that the charge contacts are making a good connection. The ON/OFF light illuminates on the headset while it charges.

You should allow 6 hours to fully charge the headset battery. For optimum daily performance, return the headset to its base when not in use.
Tip 3 of 5
Press ON/OFF to turn the cordless headset on and off.
Tip 4 of 5
Move the closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless device will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the headset.
Tip 5 of 5
If the headset is not working properly, you may need to reset your system. Complete the following steps to reset the telephone system:
Step 1: Disconnect the power to the cordless headset base.

Step 2: Disconnect the headset battery.

Step 3: Wait a few minutes and then reconnect the power to the headset base.

Step 4: Reconnect the headset battery

Step 5: Place the headset in the base and wait about one minute to re-establish a link, then test the cordless headset again.

The batteries in my cordless headset do not seem to hold a charge.

Tip 1 of 3
Confirm proper installation of the headset base power supply and headset battery. You should only use the power supply provided with your cordless headset. Make sure the electrical outlet is working and not controlled by a wall switch.
Tip 2 of 3
When placing the headset in the charger, confirm that the charge contacts are making a good connection. The ON/OFF light illuminates on the headset while it charges.

You should allow 6 hours to fully charge the headset battery. For optimum daily performance, return the headset to its charger when not in use.
Tip 3 of 3
Dirty charge contacts on the telephone base and headset could prevent the battery pack from charging. Clean the headset and base charge contacts using a pencil eraser or a cloth to eliminate deposit accumulation.

The ON/OFF (Charge) light on the cordless headset remains off when I place it in the base to charge.

Tip 1 of 4
Confirm proper installation of the headset base power supply and headset battery. You should only use the power supply provided with your cordless headset. Make sure the electrical outlet is working and not controlled by a wall switch.
Tip 2 of 4
When placing the headset in the charger, confirm that the charge contacts are making a good connection. The ON/OFF light illuminates on the headset while it charges.

You should allow 6 hours to fully charge the headset battery. For optimum daily performance, return the headset to its charger when not in use.
Tip 3 of 4
Dirty charge contacts on the telephone base and headset could prevent the battery pack from charging. Clean the headset and base charge contacts using a pencil eraser or a cloth to eliminate deposit accumulation.
Tip 4 of 4
If the headset is not working properly, you may need to reset your system. Complete the following steps to reset the telephone system:
Step 1: Disconnect the power to the cordless headset base.

Step 2: Disconnect the headset battery.

Step 3: Wait a few minutes and then reconnect the power to the headset base.

Step 4: Reconnect the headset battery

Step 5: Place the headset in the base and wait about one minute to re-establish a link, then test the cordless headset again.

When I use my cordless headset, the other party cannot hear me.

Tip 1 of 4
To raise the outbound volume, press VOLUME▲ on the cordless headset base.

To raise your headset listening volume, press VOLUME › on the cordless headset.
Tip 2 of 4
If you are using the handset lifter, try moving the LIFTER AUDIO ADJUST, located on the cordless headset base, to a different setting (A through G).
Tip 3 of 4
Reposition your headset to ensure the microphone is in line with your mouth.
Tip 4 of 4
When 2 or more phones are in use at the same time, your ability to hear and/or be heard can be limited. Hang up any extension phones that are currently active.

I hear a hum or buzzing on my cordless headset. What can I do to correct this?

Tip 1 of 4
If you subscribe to DSL service for this telephone line, DSL filters must be plugged into EVERY phone jack that has a phone. The DSL signal can cause static/noise, squealing (similar to fax tones), caller ID disruption and other issues on your line. DSL filters block the high frequency DSL signals from being transmitted to the telephone. If you are not using the DSL filters provided by the telephone company, this will cause static/noise and possibly caller id issues on your phones.

In most cases, we recommend you connect the plug end of the DSL filter into the telephone jack, then connect a telephone cord between the filter and your phone.

Please contact your service provider to obtain DSL filters and installation information.
Tip 2 of 4
Static, noise, calls cutting in and out and other erratic performance may be caused by nearby electronic equipment and other cordless devices using the same frequency. In addition, police scanners and HAM radios can generate interference. Separate your telephone system from these devices as much as possible.
Tip 3 of 4
Move the closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless device will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the headset.
Tip 4 of 4
If the other phones in your home are having the issue, the problem could be related to the telephone wiring in your home, or with your local telephone service. Please call your service provider for further assistance.

I hear static and noise on my cordless headset.

Tip 1 of 5
If you subscribe to DSL service for this telephone line, DSL filters must be plugged into EVERY phone jack that has a phone. The DSL signal can cause static/noise, squealing (similar to fax tones), caller ID disruption and other issues on your line. DSL filters block the high frequency DSL signals from being transmitted to the telephone. If you are not using the DSL filters provided by the telephone company, this will cause static/noise and possibly caller id issues on your phones.

In most cases, we recommend you connect the plug end of the DSL filter into the telephone jack, then connect a telephone cord between the filter and your phone.

Please contact your service provider to obtain DSL filters and installation information.
Tip 2 of 5
Static, noise, calls cutting in and out and other erratic performance may be caused by nearby electronic equipment and other cordless devices using the same frequency. In addition, police scanners and HAM radios can generate interference. Separate your telephone system from these devices as much as possible.
Tip 3 of 5
Move the closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless device will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the headset.
Tip 4 of 5
If your cordless headset base shares a power outlet with a modem, or if it is plugged in to a shared surge protector, try plugging the base (or modem/surge protector) in at a different location. If this solves the problem, re-locate your headset base or modem farther apart from one another, or use separate surge protectors.
Tip 5 of 5
If the other phones in your home are having the issue, the problem could be related to the telephone wiring in your home, or with your local telephone service. Please call your service provider for further assistance.

Calls cut or fade in and out on my cordless headset.

Tip 1 of 5
Static, noise, calls cutting in and out and other erratic performance may be caused by nearby electronic equipment and other cordless devices using the same frequency. In addition, police scanners and HAM radios can generate interference. Separate your telephone system from these devices as much as possible.
Tip 2 of 5
Move the closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless device will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the headset.
Tip 3 of 5
If your cordless headset base shares a power outlet with a modem, or if it is plugged in to a shared surge protector, try plugging the base (or modem/surge protector) in at a different location. If this solves the problem, re-locate your headset base or modem farther apart from one another, or use separate surge protectors.
Tip 4 of 5
To get better reception, try moving the cordless headset base to different location. Moving the base to a higher location often improves performance. Relocate the base near a window if using the headset outside.
Tip 5 of 5
If the other phones in your home are having the issue, the problem could be related to the telephone wiring in your home, or with your local telephone service. Please call your service provider for further assistance.

My cordless headset does not ring when I receive calls.

Tip 1 of 4
The ringer for the cordless headset is in the earpiece. There is no external ringer.
Tip 2 of 4
If you are using the handset lifter, ensure the ring detector is plugged into the RING DETECT jack on the side of the lifter. LIFTER MODE should be set on the cordless headset base.

The ring detector sensor should be positioned and secured near the telephone speaker or wherever the source of the ringer is located.

Make sure the RINGER ALERT on the side of the lifter is set to ON by pressing the ON/OFF button. This is indicated by the status light turning blue.

The sensitivity of the ring detector can be adjusted by turning the SENSOR ADJ control to the right or left.
Tip 3 of 4
Move the closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless device will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the headset.
Tip 4 of 4
When 2 or more phones are in use at the same time, your ability to hear and/or be heard can be limited. Hang up any extension phones that are currently active.