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2-Handset Expandable Cordless Phone with Bluetooth Connect to Cell™, Smart Call Blocker and Answering System (Silver & White)
VS112-27
Manuals & Documentation
Frequently Asked Questions
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For message recording, your telephone has a Built-in answering system, and it also supports Voicemail service offered by your telephone service provider(subscription is required, and fee may apply).
The main differences between them are:
BUILT-IN ANSWERING SYSTEM VOICEMAIL SERVICE SUPPORTED BY Telephone system Telephone service provider SUBSCRIPTION No Yes FEES No May apply ANSWER INCOMING CALLS •After 3 rings by default.
•It can be changed via handset or the telephone base menu.•Usually after 2 rings.
•It can be changed by contacting your telephone service providerSTORAGE Telephone base Server or System DISPLAY NEW MESSAGE • Handset - XX new messages
• Telephone base - XX new messages• Handset - 
and New voicemail
• Telephone base -
RETRIEVE MESSAGES • Press PLAY/STOP on the telephone base; OR
• Press MENU, and then select Play messages on the handset; OR
•Access remotely with an access code• Press 
on the dialpad, and enter an access number from your telephone service provider.Based on the above information, if you want to...
Use the built-in answering system to record your messages
Your Voicemail service can bundle in your telephone plan. As such, you would need to contact your telephone service provider to disable it.
*TIP: Can I switch back to Voicemail service if I want to?
As long as your telephone plan includes the Voicemail service, you can still re-enable it through your service provider.Use the voicemail service to record your messages
Simply turn off the Built-in answering system at any time, and you can use the Voicemail service only.Use both the Built-in answering system and the Voicemail service to record messages
By default, the Voicemail service is usually set to answer after 2 rings, while your Built-in answering system is set after 3 rings. Please check with your telephone service provider to learn how to set your voicemail settings.Suggest to set your Built-in answering system to answer calls at least 2 rings earlier than your Voicemail service. In other words, if your answering system sets to answer after 3 rings (by default), then you need to set the Voicemail service to answer after 5 rings.
What happened is that if you on a call or the answering system is already recording, and you receive ANOTHER incoming call, then the third caller is able to leave a Voicemail message.
On the other hand, if you are not on a call nor the answering system is recording, the incoming caller can leave a message directly to the Built-in Answering system.
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Review block list:
1. Press MENU/SELECT to enter the main menu when handset is not in use.2. Press ▲ or ▼ to scroll to Smart call blk, then press MENU/SELECT.
3. Press ▲ or ▼ to scroll to Block list, and then press MENU/SELECT.
4. Press MENU/SELECT to choose Review.
5. Press ▲ or ▼ to browse through the block entries.
How to edit an entry in Call block?
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1. Press MENU/SELECT to enter the main menu when it is not in use.
2. Press ▲ or ▼ to scroll to Smart call blk, then press MENU/SELECT.
3. Press ▲ or ▼ to scroll to Block list, and then press MENU/SELECT.
4. Press MENU/SELECT to choose Review.
5. Press ▲ or ▼ to browse through the block entries.
6. When the desired entry displays, press MENU/SELECT. The screen displays Enter number along with the phone number to be edited.
7. To edit the number:
- Use the dialing keys to enter digits.
- Press ▲ or ▼ to move the cursor to the left or right.
- Press MUTE/DELETE on the handset to erase a digit.
- Press and hold MUTE/DELETE to erase all digits.
- Press and hold REDIAL/PAUSE to enter a three-second dialing pause (a P appears).8. Press MENU/SELECT to move on to the name. The screen displays Enter name along with the name to be edited.
9. To edit the name:
- Use the dialing keys to enter characters.
- Press ▲ or ▼ to move the cursor to the left or right.
- Press 0 to add a space.
- Press MUTE/DELETE to erase a character.
- Press and hold MUTE/DELETE to erase all characters.
- Press TONE* to change the next letter to upper or lower case.10. Press MENU/SELECT to save the entry.
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To delete an entry in block list:
1. Press MENU/SELECT to enter the main menu when it is not in use.2. Press ▲ or ▼ to scroll to Smart call blk, then press MENU/SELECT.
3. Press ▲ or ▼ to scroll to Block list, and then press MENU/SELECT.
4. Press MENU/SELECT to choose Review.
5. Press ▲ or ▼ to browse through the block entries.
6. When the desired entry displays, press MUTE/DELETE on the handset. The screen shows Delete entry?.
7. Press MENU/SELECT to confirm. The screen show Deleting.... You hear a confirmation tone. You cannot retrieve a deleted entry.
How to turn on/off call block?
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The Smart call blocker feature is set to on by default.
1. Press MENU/SELECT to enter the main menu when the handset is not in use.
2. Press ▲ or ▼ to scroll to Smart call blk, then press MENU/SELECT twice.
3. Press ▲ or ▼ to highlight SCB On or Off, then press MENU/SELECT. You hear a confirmation tone.
How to save a entry in Allow list?
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To save an entry to Allow list
1. When a handset is in idle mode, press CID to view the caller ID log in reverse chronological order starting with the most recent call.
-OR-
You can also review the caller ID log by pressing MENU/SELECT in idle mode, then press ▲ or ▼ to scroll to Caller ID log. Press MENU/SELECT twice to select Review. 2. Press ▲ or ▼ to scroll through the list. The handset beeps twice when you reach the beginning or end of the caller ID log. 3. When the desired entry displays, press MENU/SELECT. 4. Press ▲ or ▼ to scroll to To Allow list, then press MENU/SELECT. 5. The handset displays Enter number. Use the dialing keys to edit the number, when necessary.
- Press ▲ or ▼ to move the cursor to the left or right.
- Press MUTE/DELETE on the handset to backspace and erase a digit.
- Press and hold MUTE/DELETE to erase the entire entry.
- Press and hold REDIAL/PAUSE to insert a three-second dialing pause (a P appears). 6. Press MENU/SELECT to move to the name. The screen displays Enter name. 7. Use the dialing keys to add or edit the name.
- Press ▲ or ▼ to move the cursor to the left or right.
- Press 0 to add a space.
- Press MUTE/DELETE to erase a character.
- Press and hold MUTE/DELETE to erase all characters.
- Press TONE to change the next letter to upper or lower case. 8. Press MENU/SELECT when done. You hear a confirmation tone.
Why won’t the battery(s) in my telephone handset hold a charge?
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Tip 1 of 6
Confirm proper installation of the telephone base and charger power adapters, and handset battery. You should only use the VTech power adapters provided with your telephone. Make sure the power adapters are connected to working electrical outlets that are not controlled by a wall switch. -
Tip 2 of 6
When placing the handset in the base or charger, confirm that the charge contacts are making a good connection. The charging battery icon is displayed and, on selected models, the CHARGE light illuminates on the handset while it charges.
You should allow 16 hours to fully charge the handset battery. For optimum daily performance, return the handset to its telephone base or charger when not in use. -
Tip 3 of 6
If you are a frequent user of the handset speakerphone feature, the total talk time on a fullly charged battery will decrease. -
Tip 4 of 6
Make sure you are using the battery supplied with your phone. If you are replacing the battery and you need assistance, refer to our VTech Battery Finder. If a battery for your model is unavailable, you can search the internet using the key words cordless phone batteries for an on-line supplier. If you prefer to purchase locally, you can look for a replacement battery at your area consumer electronics retailers. It is recommended that you take your present battery with you to insure your replacement is the correct size and has the correct plug (where applicable) and specifications. -
Tip 5 of 6
Complete the following steps to reset the telephone system:
Step 1: Disconnect the power to the telephone base.
Step 2: Disconnect the handset batteries.
Step 3: Wait a few minutes and then reconnect the power to the telephone base.
Step 4: Reconnect the handset batteries.
Step 5: Wait about one minute for the handsets to re-establish a link with the telephone base and then test the phone again.
NOTE: After resetting the telephone system, you will need to reset the clock. [On models with answering systems]: If the time is not set, you will hear Time and Day Not Set when you listen to messages.
NOTE: If you have caller ID service, the time will automatically be updated whenever caller ID information is delivered. However, since caller ID delivers the date, rather than the day, you must program the year once so the system can derive the day of the week.
To set the day and time, complete the following steps:
Step 1: Using the handset, when the phone is not in use, press MENU/SELECT.
Step 2: Press ▲DIR or ▼CID until you see Set date/time. Next, press MENU/SELECT.
Step 3: Press ▲DIR or ▼CID to select the month, then press MENU/SELECT; or use the dial pad to enter the month.
Step 4: Press ▲DIR or ▼CID to select the date, then press MENU/SELECT; or use the dial pad to enter the date.
Step 5: Press ▲DIR or ▼CID to select the year, or use the dial pad to enter the year; then press MENU/SELECT.
Step 6: Press ▲DIR or ▼CID to select the hour, then press MENU/SELECT; or use the dial pad to enter the hour.
Step 7: Press ▲DIR or ▼CID to select the minute, then press MENU/SELECT; or use the dial pad to enter the minute.
Step 8: Press ▲DIR or ▼CID to select AM or PM.
Step 9: Press MENU/SELECT. You will hear a confirmation beep.
Step 10: Press and hold OFF to return to the idle screen. -
Tip 6 of 6
You may need to replace the rechargeable battery, especially if it has been in service for more than one year. To find a replacement, refer to our VTech Battery Finder. If a battery for your model is unavailable, you can search the internet using the key words cordless phone batteries for an on-line supplier. If you prefer to purchase locally, you can look for a replacement battery at your area consumer electronics retailers. It is recommended that you take your present battery with you to insure your replacement is the correct size and has the correct plug (where applicable) and specifications.
Why won’t the handset CHARGE light turn on when I place it in the base or charger?
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Tip 1 of 6
Confirm proper installation of the telephone base and charger power adapters, and handset battery. You should only use the VTech power adapters provided with your telephone. Make sure the power adapters are connected to working electrical outlets that are not controlled by a wall switch. -
Tip 2 of 6
When placing the handset in the base or charger, confirm that the charge contacts are making a good connection. The charging battery icon is displayed and, on selected models, the CHARGE light illuminates on the handset while it charges.
You should allow 16 hours to fully charge the handset battery. For optimum daily performance, return the handset to its telephone base or charger when not in use. -
Tip 3 of 6
Please make sure that the cords (power and telephone line) are plugged into the channels on the bottom of the base. If the cords are not properly installed, the base will not sit level and the phone may not charge properly. -
Tip 4 of 6
Dirty charge contacts on the telephone base and handset could prevent the batteries from charging. Clean the handset and base charge contacts using a pencil eraser or a cloth to eliminate deposit accumulation. -
Tip 5 of 6
Make sure that the battery cover is properly secured on the handset. If the battery cover is not correctly installed, it may prevent the handset from charging. -
Tip 6 of 6
Complete the following steps to reset the telephone system:
Step 1: Disconnect the power to the telephone base.
Step 2: Disconnect the handset batteries.
Step 3: Wait a few minutes and then reconnect the power to the telephone base.
Step 4: Reconnect the handset batteries.
Step 5: Wait about one minute for the handsets to re-establish a link with the telephone base and then test the phone again.
NOTE: After resetting the telephone system, you will need to reset the clock. [On models with answering systems]: If the time is not set, you will hear Time and Day Not Set when you listen to messages.
NOTE: If you have caller ID service, the time will automatically be updated whenever caller ID information is delivered. However, since caller ID delivers the date, rather than the day, you must program the year once so the system can derive the day of the week.
To set the day and time, complete the following steps:
Step 1: Using the handset, when the phone is not in use, press MENU/SELECT.
Step 2: Press ▲DIR or ▼CID until you see Set date/time. Next, press MENU/SELECT.
Step 3: Press ▲DIR or ▼CID to select the month, then press MENU/SELECT; or use the dial pad to enter the month.
Step 4: Press ▲DIR or ▼CID to select the date, then press MENU/SELECT; or use the dial pad to enter the date.
Step 5: Press ▲DIR or ▼CID to select the year, or use the dial pad to enter the year; then press MENU/SELECT.
Step 6: Press ▲DIR or ▼CID to select the hour, then press MENU/SELECT; or use the dial pad to enter the hour.
Step 7: Press ▲DIR or ▼CID to select the minute, then press MENU/SELECT; or use the dial pad to enter the minute.
Step 8: Press ▲DIR or ▼CID to select AM or PM.
Step 9: Press MENU/SELECT. You will hear a confirmation beep.
Step 10: Press and hold OFF to return to the idle screen.
Why don’t I get a dial tone on my handset?
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Tip 1 of 9
Confirm proper installation of the telephone base and charger power adapters, and handset battery. You should only use the VTech power adapters provided with your telephone. Make sure the power adapters are connected to working electrical outlets that are not controlled by a wall switch. -
Tip 2 of 9
Ensure the telephone cord is securely installed at the base and the wall jack. Or try another telephone cord. -
Tip 3 of 9
When placing the handset in the base or charger, confirm that the charge contacts are making a good connection. The charging battery icon is displayed and, on selected models, the CHARGE light illuminates on the handset while it charges.
You should allow 16 hours to fully charge the handset battery. For optimum daily performance, return the handset to its telephone base or charger when not in use. -
Tip 4 of 9
Make sure your handset is registered to the base unit. Refer to the Adding and registering handsets procedure in the User’s Manual. -
Tip 5 of 9
If you have connected this telephone to a phone jack that has not been used before, or that has not been used in sometime, there may be problems with this jack that you are not aware of. Use a telephone jack that you know is in proper working order. -
Tip 6 of 9
If the other phones in your home are having the issue, the problem could be related to the telephone wiring in your home, or with your local telephone service. Please call your service provider for further assistance. -
Tip 7 of 9
Recradle the handset for 15 seconds, then lift the handset and press TALK. -
Tip 8 of 9
If the phone is not responding normally, you may need to reset your telephone system. Complete the following steps to reset the telephone system:
Step 1: Disconnect the power to the telephone base.
Step 2: Disconnect the handset battery.
Step 3: Wait a few minutes and then reconnect the power to the telephone base.
Step 4: Reconnect the handset battery.
Step 5: Wait about one minute for the handset to re-establish a link with the telephone base and then test the phone again.
NOTE: After resetting the telephone system, you will need to reset the clock. If the time is not set, you will hear Time and Day Not Set when you listen to messages.
NOTE: If you have caller ID service, the time will automatically be updated whenever caller ID information is delivered. However, since caller ID delivers the date, rather than the day, you must program the year once so the system can derive the day of the week.
To set the day and time, complete the following steps:
Step 1: Using a handset, when the phone is not in use, press MENU/SELECT.
Step 2: Press ▲ or ▼ on the Navkey until you see >SET DATE/TIME. Next, press MENU/SELECT.
Step 3: Press ▲ or ▼, or use the dial pad to enter the month, then press MENU/SELECT.
Step 4: Press ▲ or ▼, or use the dial pad to enter the day, then press MENU/SELECT.
Step 5: Press ▲ or ▼, or use the dial pad to enter the year, then press MENU/SELECT.
Step 6: Press ▲ or ▼, or use the dial pad to enter the hour, then press MENU/SELECT.
Step 7: Press ▲ or ▼, or use the dial pad to enter the minute, then press MENU/SELECT.
Step 8: Press ▲ or ▼ to select AM or PM.
Step 9: Press MENU/SELECT. You will hear a confirmation beep.
Step 10: Press OFF/CLEAR to return to the idle screen. -
Tip 9 of 9
You may need to replace the rechargeable battery, especially if it has been in service for more than one year. To find a replacement, refer to our VTech Battery Finder. If a battery for your model is unavailable, you can search the internet using the key words cordless phone batteries for an on-line supplier. If you prefer to purchase locally, you can look for a replacement battery at your area consumer electronics retailers. It is recommended that you take your present battery with you to insure your replacement is the correct size and has the correct plug (where applicable) and specifications.
Why doesn’t my telephone ring when I receive calls?
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Tip 1 of 8
- If the phone does not ring at all, you may have the ringer turned off. The handset and base have independent ringer programming.
To adjust the handset ringer volume: Step 1: Press MENU/SELECT on the handset when it is not in use.
Step 2: Press ▲DIR or ▼CID to display Ringers, then press MENU/SELECT.
Step 3: Cell/Home volume is highlighted. Press MENU/SELECT.
Step 4: Press ▲DIR or ▼CID to adjust the ringer volume. A sample of each ringer volume plays as you scroll through the choices. At the lowest setting, the ringer is silent and Ringer off is displayed on the handset.
Step 5: Press MENU/SELECT to confirm your selection.
Step 6: Press and hold OFF to return to the idle screen.
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Tip 2 of 8
Move the handset closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless phone will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the phone. Consider trying a phone that operates on a different wireless frequency. -
Tip 3 of 8
You may have a defective telephone cord. Try replacing cord between the jack and telephone base. -
Tip 4 of 8
Other electronic products (i.e., 802.11 wireless networking products, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones) can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. -
Tip 5 of 8
If you have an excessive number of devices sharing the same telephone line, it may impact the ability of your telephone(s) to ring. Disconnect all other telephones from the line to see if this phone will now ring. If it does, reconnect one phone at a time until the ringing problem returns. You have now determined the maximum number of phones that can share the line. -
Tip 6 of 8
When placing the handset in the base or charger, confirm that the charge contacts are making a good connection. The charging battery icon is displayed and, on selected models, the CHARGE light illuminates on the handset while it charges.
You should allow 16 hours to fully charge the handset battery. For optimum daily performance, return the handset to its telephone base or charger when not in use. -
Tip 7 of 8
If you have connected the corded telephone to a phone jack that has not been used before, or that has not been used recently, there may be problems with this jack that you are not aware of. You can connect a different telephone to the jack for confirmation that it is working. Use a telephone jack that you know is in proper working order. -
Tip 8 of 8
You may have a line problem. To test for a line problem, test your unit at another location such as your neighbor’s or relative’s house. If your unit works at another location, contact your local telephone company.
My telephone handset appears to be dead. What should I do?
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Tip 1 of 6
If your handset responds in any way (beeps, displays a message on the screen, etc.) then it is not dead. Please review the Frequently Asked Questions list to check for a more specific symptom to your problem.
A common cause for dead handset symptoms is a dead battery. We recommend that you initially charge the handset battery for 16 hours. If the handset does not hold a charge or seems dead, we suggest the following:
• Please verify that the handset battery(s) is securely plugged into the back of the handset.
• Check that there is power to the base and charger. If there is power and the handset is cradled face up, the CHARGE light on the handset will be on, and/or the battery icon will be displayed.
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Tip 2 of 6
Make sure you are using the battery supplied with your phone. If you are replacing the battery and you need assistance, refer to our VTech Battery Finder. If a battery for your model is unavailable, you can search the internet using the key words cordless phone batteries for an on-line supplier. If you prefer to purchase locally, you can look for a replacement battery at your area consumer electronics retailers. It is recommended that you take your present battery with you to insure your replacement is the correct size and has the correct plug (where applicable) and specifications. -
Tip 3 of 6
When placing the handset in the base or charger, confirm that the charge contacts are making a good connection. The charging battery icon is displayed and, on selected models, the CHARGE light illuminates on the handset while it charges.
You should allow 16 hours to fully charge the handset battery. For optimum daily performance, return the handset to its telephone base or charger when not in use. -
Tip 4 of 6
Recradle the handset for 15 seconds, then lift the handset and press TALK. -
Tip 5 of 6
If the phone is not responding normally, you may need to reset your telephone system. Complete the following steps to reset the telephone system:
Step 1: Disconnect the power to the telephone base.
Step 2: Disconnect the handset battery.
Step 3: Wait a few minutes and then reconnect the power to the telephone base.
Step 4: Reconnect the handset battery.
Step 5: Wait about one minute for the handset to re-establish a link with the telephone base and then test the phone again.
NOTE: After resetting the telephone system, you will need to reset the clock. If the time is not set, you will hear Time and Day Not Set when you listen to messages.
NOTE: If you have caller ID service, the time will automatically be updated whenever caller ID information is delivered. However, since caller ID delivers the date, rather than the day, you must program the year once so the system can derive the day of the week.
To set the day and time, complete the following steps:
Step 1: Using a handset, when the phone is not in use, press MENU/SELECT.
Step 2: Press ▲ or ▼ on the Navkey until you see >SET DATE/TIME. Next, press MENU/SELECT.
Step 3: Press ▲ or ▼, or use the dial pad to enter the month, then press MENU/SELECT.
Step 4: Press ▲ or ▼, or use the dial pad to enter the day, then press MENU/SELECT.
Step 5: Press ▲ or ▼, or use the dial pad to enter the year, then press MENU/SELECT.
Step 6: Press ▲ or ▼, or use the dial pad to enter the hour, then press MENU/SELECT.
Step 7: Press ▲ or ▼, or use the dial pad to enter the minute, then press MENU/SELECT.
Step 8: Press ▲ or ▼ to select AM or PM.
Step 9: Press MENU/SELECT. You will hear a confirmation beep.
Step 10: Press OFF/CLEAR to return to the idle screen. -
Tip 6 of 6
You may need to replace the rechargeable battery, especially if it has been in service for more than one year. To find a replacement, refer to our VTech Battery Finder. If a battery for your model is unavailable, you can search the internet using the key words cordless phone batteries for an on-line supplier. If you prefer to purchase locally, you can look for a replacement battery at your area consumer electronics retailers. It is recommended that you take your present battery with you to insure your replacement is the correct size and has the correct plug (where applicable) and specifications.
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Tip 1 of 8
If you subscribe to DSL service for this telephone line, DSL filters must be plugged into EVERY phone jack that has a phone. The DSL signal can cause static/noise, squealing (similar to fax tones), caller ID disruption and other issues on your line. DSL filters block the high frequency DSL signals from being transmitted to the telephone. If you are not using the DSL filters provided by the telephone company, this will cause static/noise and possibly caller id issues on your phones.
In most cases, we recommend you connect the plug end of the DSL filter into the telephone jack, then connect a telephone cord between the filter and your phone.
Please contact your service provider to obtain DSL filters and installation information. -
Tip 2 of 8
Other electronic products (i.e., 802.11 wireless networking products, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones) can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. -
Tip 3 of 8
Move the handset closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless phone will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the phone. Consider trying a phone that operates on a different wireless frequency. -
Tip 4 of 8
To get better reception, try moving the telephone base to higher location. Relocate telephone base near a window if using telephone outside. -
Tip 5 of 8
If your phone shares a power outlet with a modem, or if it is plugged in to a shared surge protector, try plugging the phone (or modem/surge protector) in at a different location. If this solves the problem, re-locate your phone or modem farther apart from one another, or use separate surge protectors. -
Tip 6 of 8
If you have connected this telephone to a phone jack that has not been used before, or that has not been used in sometime, there may be problems with this jack that you are not aware of. Use a telephone jack that you know is in proper working order. -
Tip 7 of 8
You may have a line problem. To test for a line problem, test your unit at another location such as your neighbor’s or relative’s house. If your unit works at another location, contact your local telephone company. -
Tip 8 of 8
If the other phones in your home are having the issue, the problem could be related to the telephone wiring in your home, or with your local telephone service. Please call your service provider for further assistance.
Why do calls fade/cut in and out when I’m using this phone?
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Tip 1 of 11
If you subscribe to DSL service for this telephone line, DSL filters must be plugged into EVERY phone jack that has a phone. The DSL signal can cause static/noise, squealing (similar to fax tones), caller ID disruption and other issues on your line. DSL filters block the high frequency DSL signals from being transmitted to the telephone. If you are not using the DSL filters provided by the telephone company, this will cause static/noise and possibly caller id issues on your phones.
In most cases, we recommend you connect the plug end of the DSL filter into the telephone jack, then connect a telephone cord between the filter and your phone.
Please contact your service provider to obtain DSL filters and installation information. -
Tip 2 of 11
Static, noise, calls cutting in and out and other erratic performance may be caused by nearby electronic equipment and other cordless devices using the same frequency. In addition, police scanners and HAM radios can generate interference. Separate your telephone system from these devices as much as possible. -
Tip 3 of 11
Move the handset closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless phone will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the phone. Consider trying a phone that operates on a different wireless frequency. -
Tip 4 of 11
To get better reception, try moving the telephone base to higher location. Relocate telephone base near a window if using telephone outside. -
Tip 5 of 11
Excessive background noise will cause a speakerphone to fade in and out. Try controlling the background noise by turning off any audio devices near the speakerphone. Also, try to avoid interrupting the person at the other end of the conversation while they are speaking. If background noise cannot be controlled, you should terminate speakerphone operation and return to normal handset mode. -
Tip 6 of 11
When using a speakerphone, controlling background noise in your environment is essential. While you are listening to your party, press DELETE/MUTE to temporarily turn the microphone off. When it is your turn to speak, remember to press DELETE/MUTE again to turn the microphone on. -
Tip 7 of 11
You may have a defective telephone cord. Try replacing cord between the jack and telephone base. -
Tip 8 of 11
Disconnect any other equipment that is connected in series with your phone. If your phone begins to perform normally, there is a compatability issue with your other equipment. -
Tip 9 of 11
If your phone shares a power outlet with a modem, or if it is plugged in to a shared surge protector, try plugging the phone (or modem/surge protector) in at a different location. If this solves the problem, re-locate your phone or modem farther apart from one another, or use separate surge protectors. -
Tip 10 of 11
If you have connected this telephone to a phone jack that has not been used before, or that has not been used in sometime, there may be problems with this jack that you are not aware of. Use a telephone jack that you know is in proper working order. -
Tip 11 of 11
You may have a line problem. To test for a line problem, test your unit at another location such as your neighbor’s or relative’s house. If your unit works at another location, contact your local telephone company.
Why am I unable to dial out using this telephone?
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Tip 1 of 10
You may be dialing before the handset has fully established a link with the base. Make sure you verify presence of dial tone before dialing. It may help to wait a few seconds after handset is turned on before you begin dialing. -
Tip 2 of 10
Move the handset closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless phone will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the phone. Consider trying a phone that operates on a different wireless frequency. -
Tip 3 of 10
When using the speakerphone, background noise can interfere with dialing as well as hearing the other party. Use the MUTE feature in the presence of background noise in your environment. -
Tip 4 of 10
If you have connected this telephone to a phone jack that has not been used before, or that has not been used in sometime, there may be problems with this jack that you are not aware of. Use a telephone jack that you know is in proper working order. -
Tip 5 of 10
You may have a line problem. To test for a line problem, test your unit at another location such as your neighbor’s or relative’s house. If your unit works at another location, contact your local telephone company. -
Tip 6 of 10
Confirm proper installation of the telephone base and charger power adapters, and handset battery. You should only use the VTech power adapters provided with your telephone. Make sure the power adapters are connected to working electrical outlets that are not controlled by a wall switch. -
Tip 7 of 10
Your phone provides tone dialing. Check with your local service provider to ensure that your line is compatable with tone dialing. -
Tip 8 of 10
Static, noise, calls cutting in and out and other erratic performance may be caused by nearby electronic equipment and other cordless devices using the same frequency. In addition, police scanners and HAM radios can generate interference. Separate your telephone system from these devices as much as possible. -
Tip 9 of 10
Recradle the handset for 15 seconds, then lift the handset and press TALK. -
Tip 10 of 10
If the phone is not responding normally, you may need to reset your telephone system. Complete the following steps to reset the telephone system:
Step 1: Disconnect the power to the telephone base.
Step 2: Disconnect the handset battery.
Step 3: Wait a few minutes and then reconnect the power to the telephone base.
Step 4: Reconnect the handset battery.
Step 5: Wait about one minute for the handset to re-establish a link with the telephone base and then test the phone again.
NOTE: After resetting the telephone system, you will need to reset the clock. If the time is not set, you will hear Time and Day Not Set when you listen to messages.
NOTE: If you have caller ID service, the time will automatically be updated whenever caller ID information is delivered. However, since caller ID delivers the date, rather than the day, you must program the year once so the system can derive the day of the week.
To set the day and time, complete the following steps:
Step 1: Using a handset, when the phone is not in use, press MENU/SELECT.
Step 2: Press ▲ or ▼ on the Navkey until you see >SET DATE/TIME. Next, press MENU/SELECT.
Step 3: Press ▲ or ▼, or use the dial pad to enter the month, then press MENU/SELECT.
Step 4: Press ▲ or ▼, or use the dial pad to enter the day, then press MENU/SELECT.
Step 5: Press ▲ or ▼, or use the dial pad to enter the year, then press MENU/SELECT.
Step 6: Press ▲ or ▼, or use the dial pad to enter the hour, then press MENU/SELECT.
Step 7: Press ▲ or ▼, or use the dial pad to enter the minute, then press MENU/SELECT.
Step 8: Press ▲ or ▼ to select AM or PM.
Step 9: Press MENU/SELECT. You will hear a confirmation beep.
Step 10: Press OFF/CLEAR to return to the idle screen.
How do I register a new accessory handset to the base?
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Charge the new handset before attempting registration.
The unregistered handset will display: To register HS...see manual. If you do not see this message, lift the handset from its charger for a few seconds, then place it back in the charger.
Now, place the handset in the Base. The handset will first display Registering, followed by Registered. The newly registered handset will be assigned the lowest extension number not previously assigned to another system handset. If registration is not successful, remove the handset from the base, then repeat the above process.
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To manually turn off the new voicemail indicator:
1. Press MENU/SELECT in idle mode.
2. Press ▲ or ▼ to highlight Settings, then press MENU/SELECT.
3. Press ▲ or ▼ to highlight Clr voicemail, then press MENU/SELECT to turn the voicemail indicator off.
Why am I not receiving caller ID on my phone?
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Tip 1 of 8
Caller ID and Call Waiting ID are subscription services, available from most local telephone service providers. You must subscribe to these services in order for the features to work on your phone. Contact your local telephone service provider for more information.
In addition, your caller must be calling from an area that supports caller ID.
Both you and your caller’s telephone service provider must use compatible caller ID systems.
If you subscribe to DSL service for this telephone line, DSL filters must be plugged into EVERY phone jack that has a phone. The DSL signal can cause caller ID disruption, static, noise and other issues on your line. DSL filters block the high frequency DSL signals from being transmitted to the telephone. If you are not using the DSL filters provided by the telephone company, this will cause static/noise and possibly caller id issues on your phones.
In most cases, we recommend you connect the plug end of the DSL filter into the telephone jack, then connect a telephone cord between the filter and your phone.
Please contact your service provider to obtain DSL filters and installation information.
Caller ID and Call Waiting ID may not be available for every call. Common reasons are incompatibilities between your and your caller’s service, transmission errors and answering calls before the ID data is received. -
Tip 2 of 8
Caller ID data may not be displayed on your phone if you answer a call at or before the second ring. This would also apply to an answering device that "answers" the call at or before the second ring. -
Tip 3 of 8
If you subscribe to DSL service for this telephone line, DSL filters must be plugged into EVERY phone jack that has a phone. The DSL signal can cause static/noise, squealing (similar to fax tones), caller ID disruption and other issues on your line. DSL filters block the high frequency DSL signals from being transmitted to the telephone. If you are not using the DSL filters provided by the telephone company, this will cause static/noise and possibly caller id issues on your phones.
In most cases, we recommend you connect the plug end of the DSL filter into the telephone jack, then connect a telephone cord between the filter and your phone.
Please contact your service provider to obtain DSL filters and installation information. -
Tip 4 of 8
Disconnect all other equipment on the phone line, as the problem may be caused by a different product than your phone. Reconnect your equipment, one unit at a time, until you determine the cause of the problem. -
Tip 5 of 8
Disconnect all other devices that have Caller ID capability. If the problem stops, there is an incompatability with one or more of your units. -
Tip 6 of 8
If the other phones in your home are having the issue, the problem could be related to the telephone wiring in your home, or with your local telephone service. Please call your service provider for further assistance. -
Tip 7 of 8
As your local telephone company provides the caller ID information, contact them if the problem persists. -
Tip 8 of 8
Complete the following steps to reset the telephone system:
Step 1: Disconnect the power to the telephone base.
Step 2: Disconnect the handset batteries.
Step 3: Wait a few minutes and then reconnect the power to the telephone base.
Step 4: Reconnect the handset batteries.
Step 5: Wait about one minute for the handsets to re-establish a link with the telephone base and then test the phone again.
NOTE: After resetting the telephone system, you will need to reset the clock. [On models with answering systems]: If the time is not set, you will hear Time and Day Not Set when you listen to messages.
NOTE: If you have caller ID service, the time will automatically be updated whenever caller ID information is delivered. However, since caller ID delivers the date, rather than the day, you must program the year once so the system can derive the day of the week.
To set the day and time, complete the following steps:
Step 1: Using the handset, when the phone is not in use, press MENU/SELECT.
Step 2: Press ▲DIR or ▼CID until you see Set date/time. Next, press MENU/SELECT.
Step 3: Press ▲DIR or ▼CID to select the month, then press MENU/SELECT; or use the dial pad to enter the month.
Step 4: Press ▲DIR or ▼CID to select the date, then press MENU/SELECT; or use the dial pad to enter the date.
Step 5: Press ▲DIR or ▼CID to select the year, or use the dial pad to enter the year; then press MENU/SELECT.
Step 6: Press ▲DIR or ▼CID to select the hour, then press MENU/SELECT; or use the dial pad to enter the hour.
Step 7: Press ▲DIR or ▼CID to select the minute, then press MENU/SELECT; or use the dial pad to enter the minute.
Step 8: Press ▲DIR or ▼CID to select AM or PM.
Step 9: Press MENU/SELECT. You will hear a confirmation beep.
Step 10: Press and hold OFF to return to the idle screen.
How do I set the day and time on my telephone ?
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To set the date and time manually:
1. Press MENU/SELECT in idle mode.
2. Press ▲ or ▼ to highlight Set date/time, then press MENU/SELECT.
3. Enter the month using the dialing keys.
4. Enter the day using the dialing keys.
5. Enter the year using the dialing keys, then press MENU/SELECT to move on to set the time.
6. Enter the hour using the dialing keys.
7. Enter the minute using the dialing keys.
8. Press ▲ or ▼ to highlight AM or PM, then press MENU/SELECT to confirm.
Why won’t my Answering System record any messages?
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Tip 1 of 6
Make sure your answering system is On. At the base, press ANSWER ON until you hear Calls will be answered and the button illuminates; OR,
Step 1: Using a system handset when it is not in use, press MENU/SELECT. Press ▼CID until you see >Answering Sys.
Step 2: Press MENU/SELECT again. Press ▲DIR or ▼CID until you see >Answer ON/OFF.
Step 3: Press MENU/SELECT, then press ▲DIR or ▼CID until you see >ON.
Step 4: Press MENU/SELECT. You will hear a confirmation tone.
Step 5: Press and hold OFF to return to the idle screen. -
Tip 2 of 6
The volume for your Telephone Answering System may be turned down too low to hear any recorded messages.
If you are using a system handset to listen to your messages, press VOLUME/DIR▲ to turn up the volume.
If you are listening at the telephone base, press VOLUME▲ to turn up the volume. -
Tip 3 of 6
Your answering system may be full. Messages must be deleted in order for the system to accept new messages.
WARNING: YOU CANNOT DELETE UNPLAYED MESSAGES! MESSAGES MUST BE REVIEWED BEFORE THEY CAN BE DELETED.
Playing messages at the Base: While a message is playing, press X / DELETE.
Playing messages at the Handset: While a message is playing, press 3. -
Tip 4 of 6
If you have voicemail service in addition to your answering system, your callers’ messages may be going into voicemail before your answering system picks up the call. Program your voicemail to pick up at least 2 rings greater than the number of rings your answering system is set to answer the call. -
Tip 5 of 6
The answering system will cease recording a message if the caller’s voice is barely audible. It will also cease recording if a message exceeds the maximum time permitted. For more information, consult your User’s Manual. -
Tip 6 of 6
You may need to reset the Telephone Answering System. Complete the following steps to reset the Telephone Answering System:
Step 1: Disconnect the power to the telephone base.
Step 2: Wait a few minutes and then reconnect the power to the telephone base.
Step 3: Set the day and time.
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Tip 1 of 5
Make sure that the power cord is securely plugged into the base and electrical outlet. Make sure the electrical outlet is not controlled by a wall switch. -
Tip 2 of 5
The volume for your Telephone Answering System may be turned down too low to hear any recorded messages.
If you are using a system handset to listen to your messages, press VOLUME/DIR▲ to turn up the volume.
If you are listening at the telephone base, press VOLUME▲ to turn up the volume. -
Tip 3 of 5
Press ►PLAY/■STOP to play messages at the Base. New messages, if any, will be played first.
Press ►PLAY/■STOP to stop message playback.
You can also play messages on a system handset. When the handset is not in use, press MENU/SELECT twice to play your messages. -
Tip 4 of 5
If you have voicemail service in addition to your answering system, your callers’ messages may be going into voicemail before your answering system picks up the call. Program your voicemail to pick up at least 2 rings greater than the number of rings your answering system is set to answer the call. -
Tip 5 of 5
You may need to reset the Telephone Answering System. Complete the following steps to reset the Telephone Answering System:
Step 1: Disconnect the power to the telephone base.
Step 2: Wait a few minutes and then reconnect the power to the telephone base.
Step 3: Set the day and time.
How do I record an announcement on my answering system ?
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To record a new outgoing announcement:
1. Press MENU/SELECT in idle mode.
2. Press ▲ or ▼ to scroll to Answering sys, then press MENU/SELECT .
3. Press MENU/SELECT to select Announcement.
4. The screen displays Play [2] Del [3] Rec [7] and it announces, “To play, press 2. To record, press 7.” Press 7 to record. The handset announces, “Record after the tone. Press 5 when you are done.”
5. After the tone, speak towards the handset microphone. Press 5 to end recording. The newly recorded announcement automatically plays. To listen to the recorded announcement again,wait after playback has completed, then press 2.
How long is the limited warranty period?
- The limited warranty period for the PRODUCT extends for ONE(1) YEAR from the date of purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of limited warranty, this limited warranty also applies to repaired or replacement PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped to you or (b) the time remaining on the original one -year limited warranty, whichever is longer.
My handset displayed "No Line", how to fix it?
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Tip 1: If you have connected this telephone to a phone jack that has not been used before, or that has not been used in sometime, there may be problems with this jack that you are not aware of. Use a telephone jack that you know is in proper working order.
Tip 2: If the handset is not responding normally, you may need to reset your telephone system. Complete the following steps to reset the telephone system:
Step 1: Disconnect the power to the telephone base.
Step 2: Disconnect the handset battery(s).
Step 3: Wait for 1 minute and then reconnect the power to the telephone base.
Step 4: Reconnect the handset battery(s).
Step 5: Wait about one minute for the handset to re-establish a link with the telephone base and then test the phone again.
NOTE: After resetting the telephone system, you will need to reset the clock:
Step 1. When the phone is not in use, press MENU/SELECT on the handset.
Step 2. Press ▲ or ▼ until you see >Set date/time.
Step 3. Press MENU/SELECT. Using the keypad, enter the month, date and year.
Step 4. Press MENU/SELECT. Using the keypad, enter the hour and minute. Press ▲ or ▼ to set AM or PM.
Step 5. Press MENU/SELECT to confirm your settings. Step 6. Press and hold OFF/CANCEL to return to the idle screen.
Why can't people hear me when I am using this telephone?
- Tip1: Make sure that the mouth piece is unobstructed. Avoid placing your fingers or any stickers over the microphone, located near the bottom of the handset. Tip2: Ensure that the MUTE feature is not turned on. When mute is engaged the screen will show MUTE.If you are using the Speakerphone in a noisy environment, use MUTE while listening to the other party. Remember to turn Mute off (simply by pressing MUTE again) before you start talking, otherwise the other party will not hear you. Tip3: Using more than one extension on the same call can lower the call volume. Hang up any extension phones that are currently active. Due to differences in telephones and line conditions, the ability to use multiple extensions at the same time cannot be guaranteed. Tip4: Your handset being out of range of the base may cause a poor connection. Move the handset closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless phone will not work well.
How to set/reset the announcement?
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To record a new outgoing announcement:
1. Press MENU/SELECT in idle mode.
2. Press ▲ or ▼ to scroll to Answering sys, then press MENU/SELECT .
3. Press MENU/SELECT to select Announcement.
4. The screen displays Play [2] Del [3] Rec [7] and it announces, “To play, press 2. To record, press 7.” Press 7 to record. The handset announces, “Record after the tone. Press 5 when you are done.”
5. After the tone, speak towards the handset microphone. Press 5 to end recording. The newly recorded announcement automatically plays. To listen to the recorded announcement again,wait after playback has completed, then press 2.
To reset your outgoing announcement:
1. Press MENU/SELECT in idle mode.
2. Press ▲ or ▼ to scroll to Answering sys, then press MENU/SELECT .
3. Press MENU/SELECT again to select Announcement.
4. The screen displays Play [2] Del [3] Rec [7] and it announces, “To play, press 2. To record, press 7.” Press 3 to delete your recorded announcement. The handset displays Annc deleted and announces, “Announcement deleted.” When your announcement is reset, the system answers calls with the default announcement, as described above. You cannot delete the default announcement.
My handset displays Not Registered. How do I register it?
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Charge the new handset before attempting registration.
The unregistered handset will display: To register HS...see manual. If you do not see this message, lift the handset from its charger for a few seconds, then place it back in the charger.
Now, place the handset in the Base. The handset will first display Registering, followed by Registered. The newly registered handset will be assigned the lowest extension number not previously assigned to another system handset. If registration is not successful, remove the handset from the base, then repeat the above process.
How to use answering machine and viocemail together?
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Use the answering system and voicemail together:
You can also use the telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers, as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.
Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.
How to get remote access to answering system from any touch tone phone?
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You can reach your answering system remotely by dialing your home telephone number from any touch-tone telephone.
To remotely access the answering system
1. Dial your telephone number from any touch-tone telephone.
2. Once the system plays your announcement, enter the two-digit remote access code (19 is the default code).
- The system automatically announces the number of new or old messages (if any), and then begins to play them.
3. You can also enter the following remote commands.
Command Description 1 Press to listen to all messages. 2 Press to listen to new messages only. 3 Press to delete the current message (during playback) 33 Press twice to delete all old messages. 4 Press to repeat the current message (during playback). 44 Press twice to listen to the previous message. 5 Press to stop. *5 Press to listen to a list of remote commands. 6 Press to skip to the next message (during playback). *7 Press to record a new announcement. 8 Press to hang up the call. 0 Press to turn the answering system on or off.
4. Hang up or press 8 to end the call.
How to change language back to English?
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While the handset is not in use, press MENU once then enter *364#.
How to record an announcement remotely on my answering machine?
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To record you announcement remotely:
You can access the answering system remotely by dialing your home telephone number from any touch-tone telephone. A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can use this preset code, or set your own.
Step 1: Dial your telephone number from any touch-tone telephone.
Step 2: When the system plays your announcement, enter the two-digit security code.
Step 3: Enter *7 to Record a new announcement.
Step 4: After you finished recording, hang up or press 8 to end the call.
How to save a call to block list?
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To save a call to block list:
1. When a handset is in idle mode, press CID to view the caller ID log in reverse chronological order starting with the most recent call.
-OR-
You can also review the caller ID log by pressing MENU/SELECT in idle mode, then press ▲ or ▼ to scroll to Caller ID log. Press MENU/SELECT twice to select Review.
2. Press ▲ or ▼ to scroll through the list. The handset beeps twice when you reach the beginning or end of the caller ID log.
3. When the desired entry appears, press MENU/SELECT .
4. Press ▲ or ▼ to highlight To Block list, and then
press MENU/SELECT . The screen displays Enter number.
5. Use the dialing keys to edit the number, if necessary. Press ▲ or ▼ to move the cursor to the left or right.
-Press MUTE/DELETE on the handset to backspace and erase a digit.
-Press and hold MUTE/DELETE on the handset to erase the entire entry.
-Press and hold REDIAL/PAUSE to insert a dialing pause (a P appears).
7. Press MENU/SELECT . The handset displays Enter name.
8. Use the dialing keys to edit the name.
-Press ▲ or ▼ to move the cursor to the left or right.
-Press 0 to add a space.
-Press MUTE/DELETE on the handset to erase a character.
-Press and hold MUTE/DELETE on the handset to erase all characters.
-Press TONE* to change the next letter to upper or lower case.
9.Press MENU/SELECT to confirm. You hear a confirmation tone.
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Despite your VoIP box shows full signal strength, there could still be no dial tone/ display Line in Use/ etc. This may due to the abnormality of signal and voltage levels. Follow this short video to reset your VoIP box and its connected devices.
(For non-IS8151 series - all other models) https://www.youtube.com/watch?v=mXbXl4froUc&t=25s
(For IS8151-X series) https://www.youtube.com/watch?v=rJ9PNkwBzfE&t=3s
[Background]
• VoIP box connected via SIM/ LAN connection.
• Some VoIP boxes have displays and some not. While displays show steady ON and ready, you might still experience with no dial tone sound/ display Line in Use.[To Reset]
• Some Power off button does not fully power off the unit. It only put the VoIP box in standby mode. To truly power off, unplug the power adapter of your VoIP box.
• Disconnect all devices from the box. After a moment, reconnect your power adapter, and then press power button to turn ON.
• Wait until the VoIP box is steady ON and ready.
• Connect your telephone cable from your Telephone base to your VoIP box.REMINDER!!!
• Make sure you didn't connect the telephone cable from the Telephone wall outlet to VoIP box telephone port!!! Doing so will not damage the device, but it will affect the call function and becomes unusable. This is why you experience no dial tone, Line in Use with busy tone, etc.
• During power outage, your landline phone will not be available since it requires external electric power despite your VoIP box has a backup battery.If this situation persists, contact your VoIP / VoIP box service provider for further support.
My handset is wobbling and cannot dock properly to the base's cradle. What should I do?
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There are cable slots at the bottom of the base.
After inserting the telephone and power adapters, you need to properly fit the telephone and power cables into the cable slots. Then, plug in the power plug and telephone adapter to their respective sockets.
Place the base on a stable surface, and dock your handset to the base's cradle. Click Set up and Connect for details.