Product Support
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Turn over the base of your product to locate the model number as illustrated in the image below.
2.8" Smart WiFi 1080p Video Monitor
RM2851
Manuals & Documentation
Frequently Asked Questions
Why is my baby monitor not connecting/streaming to the mobile app?
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Tip 1: Ensure your WiFi internet service within your home is working.
Tip 2: Make sure that the pie shaped WiFi symbol next to each camera on the parent unit is on and white. If the symbol does not appear then you need to establish this connection by going to Settings > Configure Wi-Fi on your parent unit. If the symbol is visible but is red, then there is no connection to the home Wi-Fi network and the camera will not be visible on the app.
Tip 3: Make sure mobile data (or WiFi with an internet connection) is turned on on the mobile device the app is installed on and that good internet connectivity is available.
Tip 4: Install the correct App for your baby monitor.For VTech baby monitors, use the MyVTech Baby Pro app . Make sure you have the correct app installed based on your monitor's brand.
Tip 5: Try refreshing the app screen by dragging your finger down in the main app screen.
Tip 6: Log out of the app and log back into the app.
Tip 7: Remove the camera from the app, power the camera off for 30 seconds, then on, then re-pair the camera to the app.
Tip 8: Remove the camera from the app, delete the app, and re-install. Power the camera off for 30 seconds, then re-pair the camera to the app.
Tip 9: Power the parent unit and camera off for 30 seconds, then on. Remove the camera from the app, reset the WiFi modem, re-pair the parent unit and camera to the WiFi network, delete the app and re-install, then re-pair the camera to the app.
I did not receive an e-mail when registering with the MyVTech Baby or MyVTech Cams app
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Tip 1: If you did not receive a verification e-mail when registering with the MyVTech Baby or MyVTech Cams app for Android or iOS:
1. Please check your Junk or Spam folder in your e-mail for the verification e-mail.
2. If you still do not have the e-mail; please try registering with a different e-mail address.
My camera shows offline on the app, but is online with the parent unit.
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Tip 1: You will need to factory reset the camera to try to get it back online.
You will press the PAIR button until it beeps, then release and press it 5x in a row.
Once you have done that, you will receive a couple confirmation beeps. The camera/cameras will automatically try to pair to the parent unit.
Go ahead and re scan the QR code once the camera is paired back to the parent unit.
If that does not work, proceed to the next step.
Tip 2: Try to factory reset the parent unit.
MENU/SELECT,▲ or ▼ ▼ or ▲ TALK Button. The parent unit will confirm that you would like to reset. You will press MENU/SELECT for OK.
Once the parent unit reboots, the camera/cameras should pair automatically to it, if not, please press the PAIR button on the bottom of the camera until it beeps. That should help with the pairing process.
Once you have the camera/cameras back on the parent unit, please connect to Wi-Fi again.
Go ahead and re scan the QR code.
Motion and/or sound alerts not working on the parent unit
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Tip 1: Verify that the motion and sound detection alert settings are enabled on the Parent Unit. Navigate through the menu settings to ensure that these alerts are activated.
Tip 2: Check for potential sources of interference, such as electronic devices or walls, that could disrupt the communication between the Baby Unit and the Parent Unit.
Tip 3: Try resetting both the Baby Unit and the Parent Unit.
For models with a removable battery pack: Step 1: Disconnect the power adapter from the parent unit and/or baby unit.
Step 2: Remove the batteries from the parent unit.
Step 3: Wait for 60 seconds.
Step 4: Re-install the batteries then reconnect the power adapter to the parent unit and/or baby unit. If needed, turn the parent unit back on by pressing and holding the power button until the Welcome Screen appears.
Step 5: Allow up to a minute for the baby unit and parent unit to link back up.
For models with a built-in/non-removable battery pack:
Step 1: Disconnect the power adapter from the parent unit and/or baby unit.
Step 2: Turn off the parent unit.
Step 3: Wait for 60 seconds.
Step 4: Reconnect the power adapter to the baby unit and parent unit. If needed, turn the parent unit back on by pressing and holding the power button until the Welcome Screen appears.
Step 5: Allow up to a minute for the baby unit and parent unit to link back up.
Note: For models with non-removable battery in the parent unit: If the power button won't respond; press and hold the reset pinhole located at the back of the parent unit for about 10 seconds; then release it.
Tip 4: For Wi-Fi models, check if there are any available firmware updates for the baby monitor. Updating the firmware can sometimes resolve software-related issues.